Consulting Services

Customer Experience

The fundamental truth about customer loyalty is timeless: Enrich customers’ lives and reap the rewards. We’ve been at the forefront of customer experience transformation for more than 30 years. From writing The Loyalty Effect to creating the Net Promoter System® to exploring how loving your customers helps you win, we’ve helped leading businesses earn loyalty, drive growth, and make exceptional customer experiences a core part of their strategies.

While the principles of loyalty endure, the ability to enrich customers’ lives has evolved. Advances in technology, shifting customer expectations, and new engagement dynamics are rewriting the rules and compelling businesses to adapt or fall behind. Consider that:

Digitalization is now a commodity: Success requires emotional resonance and personal connections rather than functional efficiency, because customers now expect speed and ease as a baseline.

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Sustainability

Although many companies have set sustainability goals, only a few seem likely to meet their targets. In fact, while 67% of companies in our global survey reported having bold sustainability ambitions with clear objectives, only 3% are on track to achieve them. But for leaders who identify the right opportunities and focus on holistic solutions, sustainability strategies can yield enormous value and competitive advantage.

We built our sustainability consulting expertise on three core tenets: pragmatism, value, and teaming. We collaborate with you to develop actionable plans and realistic targets, emphasizing practical solutions. This approach enables your organization to meet sustainability goals while increasing value and improving the bottom line. And we recognize that no single team can solve complex sustainability challenges alone, so we work with you to mobilize teams across your organization and embed stakeholder collaborations and partnerships across every aspect of your business.

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Innovation

The world is changing faster than ever. New customer demands, urgent sustainability imperatives, and breakthrough technologies have left many businesses scrambling to keep up. We created Next to partner with founders as they envision the future, create new products and businesses, and strengthen the organizational muscles needed to accelerate from seed to scale.

Decades of experience and a potent blend of skills give Next teams a unique DNA. We partner with you to translate your innovation strategy into breakthrough results.

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M and A

The question isn’t whether to do deals but how to do them so that they create sustainable value. Our answer: Use M&A as an integral part of your global growth strategy, plan for opportunities long before they arise, and build a repeatable acquisition model honed through frequent, continuous deal making. Our M&A advisory experts can help you every step of the way to:

mprove your odds of success by honing your M&A strategy and objectives, developing your M&A team and capabilities, and building a repeatable process, Take due diligence to the next level with a fact-based, rigorously quantified assessment that helps you ward off deal fever, spot synergies others miss, and prepare for integration long before the deal is inked.

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Operations

From the back office and research lab to the factory floor and across your entire supply chain, we can help you develop an unconstrained, end-to-end program to transform your operations. Our operations consultants will ensure that you focus on the opportunities that maximize competitive advantage and strengthen the connection between operations and strategy.

Decades of experience and a potent blend of skills give Next teams a unique DNA. We partner with you to translate your innovation strategy into breakthrough results.

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People and Organization

How does your business grow without becoming overly complex? How do you connect with the motivations and values of your people? How do you cultivate and scale innovation while reliably executing day-to-day priorities? We can help you address these challenges and more. Our organizational consulting expertise, tailored approaches, and digital tools can empower your people, teams, and organization to become a unique source of competitive advantage.

Whether it’s structural changes, dynamic management systems, decision effectiveness, people analytics, reskilling, generative AI, or behavior change, we help you achieve your business aspirations. We collaborate closely with you and your teams to figure out solutions that are not just effective on paper but also shape new ways of working that help your people to succeed and your business to thrive.

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Private Equity

Private equity is in our DNA. We are the world’s leading private equity consulting firm— with a global practice more than three times the size of our nearest competitor. PE comprises about one-third of our global business, having grown eightfold in the last 15 years. Our team of more than 2,000 private equity consultants serves clients globally, providing essential guidance on strategy, sourcing, due diligence, post-acquisition value creation, exit planning, and institutional investor strategy.

Our depth of expertise and strong market positioning have played a pivotal role in more than half of $500 million–plus buyout transactions globally since 2000.

We partner with you throughout the entire investment cycle. Ensuring you have the right investment thesis and winning approach strategy, we help focus your deal generation and sector screening process.

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Sales & Marketing

We help you achieve sustainable, organic growth by putting your customers at the center of your company’s sales and marketing strategy. Our approach tests every element of your customers’ experience, delivering optimal interactions at every touchpoint. From our breakthrough research on customer loyalty to our proven approach to customer journeys, our marketing & sales consulting experts offer the insights, tools, and experience needed to realize your full potential.

That includes our Net Promoter System℠, the gold standard in frameworks for measuring customer loyalty and maximizing its power for your bottom line.

We don’t just help your organization develop a rock-solid strategy; our team will help you execute on every ambition, providing the tools, diagnostics and benchmarks necessary to transform how you serve your customers and earn their lasting devotion.

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Strategy

We live in a world of constant turbulence. Yet the fundamentals of strategy endure. The context changes, but the concepts remain the same. Companies that outgrow and outlearn their peers live by five enduring principles:

You can’t win unless you master the rules of the game. Leadership economics are worth fighting for. Profit pools don’t stand still, and neither should you. When in doubt, focus on the customer. Strategy is about making things happen.

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AI, Insights and Solutions

We help you extract maximum value from all your data assets, no matter their location or format. Our analytics experts collaborate with you to tackle your most daunting challenges, so you not only get results quickly but build the internal skills to extend your new data prowess.

We apply the latest analytics techniques and tools to help you generate insights that yield better, faster decisions. From connected customer and data driven supply chain to enhanced go-to-market strategies and improved employee engagement, our AI, Insights, and Solutions team can help you reinvent your operations, responsibly apply advanced technologies and transform your data into a perpetual source of value.

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Enterprise Technology

We believe that a company’s corporate strategy both guides and is influenced by its technology strategy. No matter what your starting point, we can help you determine the technology capabilities, systems and people you need to succeed. Our enterprise technology consulting expertise can help you:

Align your technology strategy with your business ambition and chart your digital transformation, Modernize your systems and architecture, with a detailed roadmap grounded in your unique needs, Embrace modern operating models and Agile methods to increase the productivity, quality and efficiency of your enterprise technology function Implement a virtuous and dependable funding model.

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Transformation

Transformations have been part of our DNA for more than 40 years. Our programs are anchored in a full potential view of your business and a bold ambition to deliver fast results, amplify your digital capabilities, and fundamentally change your business.

Our business transformation consultants collaborate with you to consider every growth opportunity and customize a personalized program based on your strategic and organizational context. Working with us will feel different—we team with you to define your goals, change your organization, and deliver more than you thought possible.

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Customer Experience

Sustainability

Innovation

M and A

Operations

People and Organization

Private Equity

Sales & Marketing

Strategy

AI, Insights and Solutions

Enterprise Technology

Transformation

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